Shopping FAQs
Is there any import cost?
There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over. You will need to take care of them yourself when receiving the shipment but rest assured your The JoyBloom order will soon be heading your way.
How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.
Will my credit card details be stored?
To safeguard your security, The JoyBloom does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.
What payment methods are available?
The JoyBloom accepts the following forms of payment for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Alipay, Sezzle, Klarna and Diners.
When wil | receive my package?
Internet orders are usually shipped within two days of approving an order. Most orders are delivered within five days of shipment, but be aware that this can vary depending on the country. You can always check your order's status by logging in to your The JoyBloom account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone. For more detailed information about our shipping options, please visit our Shipping information page: www.thejoybloom.com/pages/discreet-billing-shipping
Can I return or exchange a The JoyBloom product?
We accept returns of unopened items within 14 days of purchase. Unopened means in the original packaging with the plastic seal intact.
Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed. Please note that the original shipping fee will be subtracted from the refunded amount.
Please note:
- We cannot accept returns or exchanges on items that have been opened.
- Opened pleasure objects may only be returned under warranty ONLY if they are malfunctioning.
- To receive a refund, any bundle or set must be returned in full, with all items unopened.
- Shipping charges will only be refunded in cases where our error caused the return.
- Pre-authorization is required for all returns and exchanges.
If you purchased your product from an alternate The JoyBloom retailer, only defective items might be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate The JoyBloom retailer. To return or exchange an unopened pleasure object, please contact us via phone or email: www.thejoybloom.com/contact-us
If you find that the box has been damaged, opened, or its contents are missing upon receipt of your delivery, please ensure that you take a photograph of the damaged packaging, which should be emailed to us. If you are at home during the delivery, write "Damaged/Opened/Missing content" and refuse the package delivered by DHL/USPS. You are having trouble with your The JoyBloom pleasure object and need to take advantage of our warranty; please follow this link for more information: www.thejoybloom.com/pages/warranty
Is your packaging discrete?
Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.